Organisations need to reimagine how they deliver an exceptional customer and employee experience, says Douglas McNeilage, Verint SA.
ITWeb CX Summit 2022
South Africa's premier customer experience took place on 28 September at The Pivot and focused on transforming customer engagement with digital strategies. #ITWebCX2022 #CX #CustomerExperience
Emerging tech pays off in MultiChoice’s CX journey
Pay-TV channel MultiChoice is ticking the right digital boxes in delivering improved customer experience and outshining its global peers. #newsvideo #multichoice #customerexperience
The pay-TV firm is now fully focused on the customer, as it has transitioned away from a product-led business.
Freshworks' Seenivasan will be presenting a keynote address at the ITWeb CX Summit tomorrow.
Forward-thinking businesses are working hard to transform data into actionable insights.
The CX Group founder will present a keynote address at the ITWeb CX Summit 2022.
Head of analytics at FNB Commercial will unpack customer experience value management (CXVM) at the ITWeb CX Summit 2022.
Omnichannel CX will be one of the key topics at the ITWeb CX Summit 2022, to be held on 28 September.
Steve Towers will outline the global state of customer experience at the ITWeb CX Summit 2022.
The event is being held on 28 September at The Pivot at Montecasino, with training to be held at the same venue the following day.