Articles about ITWeb CX Summit 2022

One Workforce approach needed for boundless customer engagement

Organisations need to reimagine how they deliver an exceptional customer and employee experience, says Douglas McNeilage, Verint SA.

Emerging tech pays off in MultiChoice’s CX journey

The pay-TV firm is now fully focused on the customer, as it has transitioned away from a product-led business.

How to deliver 'one-brand' customer experience

Freshworks' Seenivasan will be presenting a keynote address at the ITWeb CX Summit tomorrow.

Unlocking innovation with data-driven CX

Forward-thinking businesses are working hard to transform data into actionable insights.

CX professionals must keep up with digital disruption

The CX Group founder will present a keynote address at the ITWeb CX Summit 2022.

Is CX value management the new silver bullet?

Head of analytics at FNB Commercial will unpack customer experience value management (CXVM) at the ITWeb CX Summit 2022.

Driving omnichannel CX through digitalisation

Omnichannel CX will be one of the key topics at the ITWeb CX Summit 2022, to be held on 28 September.

CX trends you should know about

Steve Towers will outline the global state of customer experience at the ITWeb CX Summit 2022.

Dates for ITWeb CX Summit 2022 announced

The event is being held on 28 September at The Pivot at Montecasino, with training to be held at the same venue the following day.