A cloud event hosted by Infor sought to drive insights into business cloud transformation across the region.
Cape Town plans to allocate almost R15 billion over the next decade to its digital transformation efforts.
Discover the keys to customer delight
Three out of every five CX leaders have reported a significant shift in customer expectations and an increase in customer churn since the pandemic began. Freshworks and ITWeb hosted a webinar on 25 November to examine a digital-first and omnichannel CX approach to business.
US-based customer relationship management solutions giant Salesforce completes the purchase of Slack Technologies.
Some of the changes we have seen during lockdown in terms of consumers’ willingness and eagerness to interact digitally will be with us as a permanent fixture.