Sean Lewis and Dees Pillay stopped by the ITWeb TV Biz* studio to talk about the ways in which BCX is transforming how enterprises think about service management. From deflecting service desk tickets and automating everyday queries, to translating voice calls into insights and coaching tools, this is service reimagined from the inside out. #ITWebTVBiz #bcx * ITWebTV Biz episodes are sponsored. Please remember to subscribe to ITWeb’s YouTube channel. You can also find us on these social channels: LinkedIn: https://www.linkedin.com/company/itweb Facebook: https://www.facebook.com/ITWebZA/ X (Twitter): https://x.com/ITWeb Instagram: https://www.instagram.com/itweblive/ TikTok: https://www.tiktok.com/@itweblive
Published on 19 August 2025
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