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ITWeb TV Biz: BCX and service management

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Sean Lewis and Dees Pillay stopped by the ITWeb TV Biz* studio to talk about the ways in which BCX is transforming how enterprises think about service management. From deflecting service desk tickets and automating everyday queries, to translating voice calls into insights and coaching tools, this is service reimagined from the inside out. #ITWebTVBiz #bcx

Published on 19 August 2025

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