Service desk benchmarking

The path to service excellence and efficiency was examined on 22 June when Freshworks and ITWeb partnered in hosting a webinar. Subhashree Veeraraghavan discussed how benchmarking helps organisations prioritise and allocate resources strategically in order for solutions to be fast, easy, affordable and powerful. #ServiceDeskBenchmarking #ServiceDeskKPIs #freshworks

Published on 04 July 2023