Articles about service delivery

Govt touts digital transformation as key to Operation Vulindlela 2.0

Phase two of the state’s structural reforms programme places digital transformation high on the agenda, as it looks to further reduce economic bottlenecks.

eBook: Service delivery excellence matrix for IT, business service delivery teams

In pursuit of service delivery excellence for your IT and business.

CipherWave accelerates into new wave of innovative solutions, service delivery

Among the key challenges CipherWave is helping customers address is embedding security throughout their infrastructure.

SALGA to uncover service delivery innovations

The association will unpack cloud-based innovations at the heart of municipal services, during an ITWeb breakfast event.

Digital solutions can help SA improve service delivery, strengthen governance

Digitising government processes will help public service workers improve their own efficiency by not having to manually process requests, says Murunwa Mashamba, senior specialist: key accounts manager at Altron Karabina.

Onyx delivers Servicely platform to King Price

OnyxMS introduced Servicely to the King Price internal IT’s shared services department, known as the Porcupine Union.

SARS hunts for data science, AI-skilled talent

The revenue authority wants to improve its attractiveness as an employer of choice for top technical talent, following the State Capture aftermath.

Four keys to effectively monitor, control secure file transfer

Improve the security, auditability, service delivery and scalability of your file transfer operations.

IOT lays the foundation for improved service delivery

Government needs to improve the delivery of services to citizens, increase efficiencies and reduce costs.

Cracking the code to thinking spatially

As more businesses think spatially to improve service delivery or operational efficiencies, many believe postal codes are the way to go − but they're wrong.

Digital transformation a key topic at GovTech 2022 post-COVID

Huawei has aligned with GovTech 2022 to highlight solutions for different scenarios in government, says Leandra Chinniah, marketing director, Enterprise Business at Huawei SA.

My Smart City onboards more users as demand grows

The online platform’s 27 000 users see three- to fourfold improvement in service delivery turnaround times.