Businesses can benefit from simplifying their technology environments by working with fewer, more capable technology partners, says Wayne D’sa, CEO at CipherWave.
The integrated intelligence dashboard will provide municipal officials with real-time operational data and insights.
The metro plans to harness artificial intelligence technologies to improve municipal service delivery.
Feasibility assessments, installation of EV charging stations and sourcing of the first fleets have been completed, says the utility.
ITWeb Brainstorm, in partnership with MTN Business, is seeking nominations for the top chief information officers in South Africa’s public sector.
The company has implemented its enterprise-grade queue management and payment platform across five Driver Licensing and Testing Centres in Gauteng.
Phase two of the state’s structural reforms programme places digital transformation high on the agenda, as it looks to further reduce economic bottlenecks.
In pursuit of service delivery excellence for your IT and business.
Among the key challenges CipherWave is helping customers address is embedding security throughout their infrastructure.
AI in EX
Generative AI is now the next giant leap in service management that will future-proof your organisation's employee experience strategies in the years to come. ITWeb partnered with Freshworks in hosting a webinar on 13 September in order to explore how Generative AI can help to build a high-performing workforce with effective self-service, standardised service delivery and optimised service operations. #AIinEX #freshworks #generativeai
Service desk benchmarking
The path to service excellence and efficiency was examined on 22 June when Freshworks and ITWeb partnered in hosting a webinar. Subhashree Veeraraghavan discussed how benchmarking helps organisations prioritise and allocate resources strategically in order for solutions to be fast, easy, affordable and powerful. #ServiceDeskBenchmarking #ServiceDeskKPIs #freshworks
The association will unpack cloud-based innovations at the heart of municipal services, during an ITWeb breakfast event.
Digitising government processes will help public service workers improve their own efficiency by not having to manually process requests, says Murunwa Mashamba, senior specialist: key accounts manager at Altron Karabina.
OnyxMS introduced Servicely to the King Price internal IT’s shared services department, known as the Porcupine Union.