Alcatel and Micromuse Inc, the leading provider of business and service assurance software, announced today that they are working together to provide a unique DSL service assurance solution. The joint solution is designed to help service providers reduce operational costs and ensure the high quality service delivery and satisfaction of DSL customers.
The solution will distribute accurate real-time information about network performance and service-impacting problems throughout the service provider organisation and proactively provide service reports to end-customers and Internet service providers, improving their visibility into service status and helping avoid call centre congestion.
Based on Micromuse`s broad-ranging Netcool software suite, the Alcatel DSL assurance solution will complement the global Alcatel DSL OSS portfolio by offering assurance functionality pre-packaged with Alcatel`s DSL management solution. Alcatel, through its global services organisation, will support the customisation and integration of the solution within service providers` legacy networks and information systems.
The combination of Micromuse`s powerful Netcool software suite and Alcatel`s extensive expertise in DSL management will allow service providers to improve operational efficiency, gain greater control over service quality, reduce churn through improved customer service, and optimise capital investments through integration with existing legacy management systems. It also enables a scaleable assurance solution designed to support rapid DSL market growth, as well as new and enhanced value-added services, such as video and teleworking.
"With the DSL assurance solution, Alcatel offers an innovative pay as you grow pricing model," said Pierre Dubost, Director of Alcatel Systems and Software Integration Services. "Service providers only pay for managing installed lines which means that their investment is in line with revenue generated. We support their growth from start-up and share the risk."
"We are confident that the new solution will resonate with our customers` immediate objective to provide next generation DSL services," said Richard Lowe, Micromuse`s Senior Vice President, Europe, Middle East and Africa. "Micromuse`s leading-edge assurance product portfolio and Alcatel`s extensive experience in the DSL market form a winning combination that guarantees our joint customers no-risk integration with Alcatel`s managed network solutions and ensures multi-vendor and multi-technology support."
The joint collaboration further establishes Alcatel and Micromuse`s successful partnership and industry leading offerings for service assurance.
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Alcatel provides end-to-end communications solutions, enabling carriers, service providers and enterprises to deliver content of any type to users anywhere in the world. Leveraging its long-term leadership in telecommunications network equipment as well as its expertise in applications and network services, Alcatel enables its customers to focus on optimising their service offerings and revenue streams. With sales of 16.5 billion euro in 2002, Alcatel operates in more than 130 countries.
Alcatel`s Integration and Services activities
To meet today`s increasing demand for customised turnkey network solutions, Alcatel`s services range from business and technology consulting, network design - covering Alcatel and third-party equipment and operation support systems - and project management up to technical network operation and maintenance services. As operation support systems (OSS) have become a key differentiator for service providers to compete for customers and enhance margins, Alcatel offers a complete portfolio of end-to-end OSS solutions based on state-of-the art in-house developed products and best-in-class partner products.
Micromuse
Micromuse Inc (Nasdaq: MUSE) is the leading provider of service and business assurance software solutions. The Netcool software solution provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, JP Morgan Chase, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, California, 94107. Tel: (415) 538 9090. The Web site is at www.micromuse.com.
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