Aspect, a leading provider of customer contact and Microsoft platform solutions, has announced that as the adoption of unified communications and collaboration (UC&C) technology gains momentum, Aspect and ICT life cycle services provider 2e2, have announced a partnership to work with medium enterprise organisations looking to consolidate multiple communications channels across the business - from telephony to social media.
The alliance combines Aspect and Microsoft's suite of UC&C applications and 2e2's project management, technology expertise and support services.
As part of the agreement, 2e2 has full access to Aspect Unified IP customer contact and workforce optimisation applications. Aspect's portfolio of UC products was developed to ensure seamless integration with Microsoft applications, including Exchange, Lync, and Dynamics Customer Relationship Management (CRM). 2e2 is a Gold Certified Microsoft partner with specialisations in UC&C, providing complete end-to-end solutions from on-premise to cloud-based services.
“This partnership is a mutually beneficial step, enabling us access to brand new markets and meet the growing demand for UC capabilities,” comments Steve Boakes, channels and partners manager at Aspect. “In fact, Gartner predicts that worldwide, UC technology spending will reach $17 billion in 2012. Much of this is driven by the consumerisation of IT and the changing way in which people communicate both inside and outside of their organisations.”
Sandra Peignaux, director of alliances and partnerships at 2e2, adds: “2e2 has doubled in size in less than two years, and entering the UC market is key to further growth for the company. Our UC strategy is focused on delivering customers with a single point of contact, to reach anybody, anywhere, across any media and any channel. We see this as a strong lead generation strategy that will make a disruptive mark on the UC market.”
Aspect Unified IP and Microsoft's Lync server creates a robust solution set to support UC strategies for mid-market organisations through to enterprise. Aspect Unified IP is the company's next-generation unified contact centre platform, uniting inbound, outbound, voice portal, Internet contact, multi-channel self-service and proactive contact capabilities, as well as UC&C functionality. Aspect Unified IP serves as the foundation for the majority of the company's customer contact applications.
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2e2
2e2 is an ICT life cycle services provider, an agile, customer-focused provider of end-to-end next-generation IT services. The company creates innovative solutions that transform business processes, reduce infrastructure costs and enhance performance - 'creating business advantage' for its customers. 2e2 focuses on solutions and managed services for medium and large private and public sector organisations, delivered on premise, in the cloud, hosted, as a managed service or as a hybrid. 2e2 has worked with many companies within the telecommunications, media, healthcare, retail, transport, public, financial services and professional services sectors.
2e2 guides its clients towards their goals through a combination of deep-level business and technical expertise, an extensive knowledge of today's technologies including innovations around web and cloud computing, and a mature and highly capable delivery and services infrastructure. 2e2's offerings help its customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. 2e2 delivers successful programmes through a mix of professional and project resource services as well as training and consultancy.
2e2 has established strong industry ties, with the highest level of accreditation achieved with Cisco, Microsoft, Oracle, HP and Check Point, in addition to an ecosystem of complementary vendors and ISVs. This enables 2e2 to deliver a breadth of vendor-neutral and unbiased solutions to its customers. June 2010 saw 2e2 acquire Morse. The merged company creates a substantial services-rich organisation that offers customers a broader and deeper range of applications, technology, communication and data centre solutions across the entire ICT life cycle.
In 2009, 2e2's group turnover was lb200 million. Following the acquisition of Morse, turnover has increased to lb430 million and 2e2 now employs over 2 500 staff, operating across the UK, Ireland, Spain, Benelux, USA, Channel Islands and the Isle of Man.
Aspect
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform solutions. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectUC. Read our blogs at http://blogs.aspect.com.
Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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