Aspect Software, Inc, the world`s largest company solely focused on the contact centre, announced today that Jim Foy, chief executive officer, president and director; Gary Barnett, chief technology officer and executive vice-president of technical services; and Ralph Breslauer, executive vice-president of global sales and marketing, received Lifetime Achievement Awards at a 4 May contact centre industry awards banquet hosted by Technology Marketing Corporation (TMC) in New York.
The black-tie celebration of Customer Interaction Solutions magazine`s 25th anniversary paid tribute to them as three of the brightest and best-known legends of the contact centre and teleservices industries. The trail-blazing publication, which The Wall Street Journal refers to as "the bible of the industry", has educated the market on the art and science of managing a world-class customer-service environment for more than two decades.
Nadji Tehrani, founder and chief executive officer of TMC, which publishes Customer Interaction Solutions, and Rich Tehrani, TMC president, presented the Lifetime Achievement Awards to Foy, Barnett and Breslauer as individuals who have played integral roles in the development of the contact centre technology and services industry.
"Customer Interaction Solutions has reported on this industry and witnessed and participated in its impressive evolution over 25 years," said Nadji Tehrani. "We know who the major players are and sincerely feel that Jim, Gary and Ralph deserve this recognition for their remarkable achievements. They are leaders, innovators, ambassadors and pacesetters who continue to anticipate market direction and drive the development of innovative contact centre technologies that help companies transform their customer-service initiatives into bottom line results. We congratulate them wholeheartedly and look forward to seeing where they lead Aspect Software and this industry next."
The honourees
With more than three decades of experience in the contact centre industry, Jim Foy most recently led the $1 billion merger of Aspect Communications and Concerto Software in 2005 to create Aspect Software, the largest company in the world specialising in next-generation products and services for in-house and outsourced contact centres. His career includes positions as chief executive officer, president and director of Concerto Software and Davox Corporation; president of Informix Software; executive vice-president of engineering at Ardent Software; founder, president and chief executive officer of Constellation Software; and director of research and development at Prime Computer.
With a distinguished history as a driving force in communications technology, Gary Barnett most recently served as president and chief executive officer of Aspect Communications, where as an original founding engineer, he played a key role in the development of the company`s first automatic call distributor. He was also a founding engineer of Octel Communications, where he was one of the developers of the company`s first voice-messaging system, and a founder of Prospect Software, a company that pioneered computer-telephony integration.
Prior to leading the global sales force of Aspect Software and heading up the strategic development and execution of the company`s aggressive product, branding and marketing efforts, Ralph Breslauer was the executive vice-president of sales and marketing for Concerto Software. Throughout his career in enterprise software, he has also served as senior vice-president of worldwide field operations for eRoom Technology, vice-president of marketing and business development for Informix Software`s TransAct Business Group, vice-president of marketing for databases and tools at Ardent Software and executive vice-president at System Builder Corporation.
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Aspect Software, Inc, the founder of the contact centre industry, is the world`s largest company solely focused on providing proven, innovative contact centre products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centres around the globe conduct more than 125 million customer interactions using Aspect Software products. We believe in using the power of technology to positively transform the customer-company experience. That belief has led us to accept the challenge of developing the world`s most reliable automatic call distributors (ACDs), most trusted diallers, most widely used and respected workforce management (WFM) solutions, most flexible voice self-service systems and the industry`s first and most comprehensive unified, multichannel contact centre solution. Headquartered in Westford, Massachusetts, Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com.