Avaya, the former Enterprise Networks Group of Lucent Technologies to be spun off at the end of this month, has announced a three-year business relationship with Compaq Computer Corporation through which Compaq will install and support Avaya`s DEFINITY business communications systems -- and applications such as messaging and customer relationship management -- internationally for multi-national and non-U.S. customers. The relationship will complement Avaya`s existing worldwide service operations.
This non-exclusive subcontracting arrangement is already underway in Spain and Italy with plans to expand to Germany, Switzerland and the United Kingdom later this month. The two companies intend to expand the arrangement to other countries, other regions and other Avaya products in the future.
"Our international revenues are growing in double digits and it`s critical that our services keep pace with our sales," said Mark Spurlock, vice president of multi-national customers in EMEA. "Together, Avaya and Compaq will meet or exceed our customers` expectations for consistent, high-quality service on a global basis."
Compaq technicians will train at Avaya`s Service Centers in Europe, as well as side-by-side with Avaya`s own international services force. They will then provide Avaya`s customers with installation and on-site support services.
"We`ve been teaming with Avaya to expand market penetration through complementary offers for quite some time now," said Tom Iannotti, vice president and general manager, Compaq Global Services, EMEA. "For example, our Compaq ProLiant and Compaq AlphaServer platforms have the reliability necessary to support Avaya`s best-in-class messaging, customer care and remote office solutions. As a worldwide leader in enterprise computing, we`re very enthusiastic about this opportunity to forge a long-term relationship with a worldwide leader in voice technology."
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Compaq Computer Corporation
Compaq Computer Corporation, a Fortune Global 100 company, is the second largest computer company in the world and the largest global supplier of computer systems. Compaq develops and markets hardware, software, solutions and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programs and business practices.
Compaq products are sold and supported in more than 100 countries through a network of authorized Compaq marketing partners. Customer support and information about Compaq and its products are available at http://www.compaq.com.
Avaya
Avaya, formerly the Enterprise Networks Group of Lucent Technologies, headquartered in Basking Ridge, N.J., USA is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. We are a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call centre systems. We intend to use our leadership positions in enterprise communications systems and software, our broad portfolio of products and services, and strategic alliances with other technology and consulting services leaders to offer our customers comprehensive eBusiness solutions. For more information about Avaya, visit us on the Web at http://www.avaya.com.
Lucent Technologies
Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as optical and wireless networks; Internet infrastructure; communications software; communications semiconductors and optoelectronics; Web-based enterprise solutions that link private and public networks; and professional network design and consulting services. For more information on Lucent Technologies, visit its Web site at http://www.lucent.com.