BMC`s Event Manager and Service Level Management (SLM) Express are aimed at helping businesses meet the terms of service level agreements (SLAs) as part of the general objective of business service management (BSM).
"An important part of BMC`s approach to BSM is aligning IT operations with business objectives, which is the reverse of what has happened in the past when IT has generally provided solutions without understanding the problems" says John Barnard, senior product line manager for Customer Information Control System (CICS) performance solutions at BMC Software.
The latest version of BMC`s Event Manager includes new policy creation and management capabilities, enabling the IT organisation to manage availability and performance data from multiple IT components.
The new SLM Express includes enhanced reporting and automation features as well as integration with BMC`s Service Impact Manager, which reports on the status of business services and service level agreements. SLM Express is aimed at helping businesses manage, monitor and report on IT components.
"BSM is all about aligning IT within a business service organisation to ensure businesses can provide adequate service on time," says Barnard. "Because most of the processes and data in large companies reside on mainframes, mainframe computers themselves, including CICS transactional monitoring and transactional services, Websphere, IMS, and DB2, are integral to the success of BSM and business services in general."
Arjen Wiersma, BMC business development manager agrees on the importance of mainframes to big business, including South Africa. "Part of the drive to lower costs is a need to control processes at the IT site. To achieve this, companies are moving these processes back to the mainframe because it is controlled, it is standardised and is backed by over 30 years of proven reliability," he says.
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