Micromuse, a provider of ultra-scalable, real-time business and service assurance software, has announced that the German Commerzbank Group has deployed the Netcool/Precision suite of applications to more efficiently manage the service infrastructure across its retail and commercial banking departments. Commerzbank is one of Germany`s largest private-sector banks with subsidiaries in 43 countries worldwide.
"Commerzbank has more than seven million customers worldwide," says Zeljko Smetko, Vice-President Data Services International at Commerzbank. "The bank`s IT infrastructure is very complex. It generates massive volumes of event data, and we needed to centralise, correlate and analyse all of the event data from our trading infrastructure. Netcool solutions provide a flexible platform to implement security, service level, incident and inventory management across an entire network and that is why we at Commerzbank chose it."
Prior to deploying the Netcool suite, Commerzbank was using the Micromuse`s Riversoft NMOS technology for root cause analysis and topology mapping of its IT infrastructure. Commerzbank selected Micromuse`s Netcool solution in part because of the NMOS technology`s ability to integrate seamlessly with the Netcoo/Precision product family. Additionally, the end-to-end Netcool solution deploys rapidly and offers off-the-shelf integrations with existing components, services and applications across Commerzbank`s IT infrastructure. Netcool solutions collect, filter, classify and visualise status information from Commerzbank`s infrastructure in real-time and provide the bank`s operations teams with auto-discovery, topology mapping and root cause analysis.
"Commerzbank considers its network infrastructure the essential foundation for delivering the secure, robust services that its customers expect from a reputable financial institution," says Richard Lowe, Micromuse`s Senior Vice-President for Europe, the Middle East and Africa. "Micromuse`s Netcool solution has been deployed at leading global financial institutions since 1999, and we have many years experience at delivering the robust, secure platforms to support high volume, high value transactions 24 hours a day."
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With consolidated total assets of about 380 billion euros, Commerzbank, based in Frankfurt am Main and founded in 1870, is one of Germany`s - and Europe`s - leading private-sector banks. Some 32 000 employees, including 7 000 abroad, serve roughly 7 million customers. Apart from the parent bank, Commerzbank AG, the group consists of numerous subsidiaries in Germany and around the globe. Commerzbank AG`s domestic operations include a national network of over 700 branches. Internationally, the group`s activities are concentrated primarily in Europe. Additional operations are maintained in key markets such as the US. Commerzbank also participates in and cooperates with a number of institutions worldwide.
Netcool
Micromuse`s Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what`s happening throughout the infrastructure in real-time, Netcool applications enable them to respond to problems before revenue-supporting services are affected.
Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse`s flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1 000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.
Micromuse
Micromuse Inc (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC^DeltaCom, JP Morgan Chase, MCI, T-Mobile and Verizon.
Headquarters are located at 139 Townsend Street, San Francisco, California, 94107; (415) 538-9090. The Web site is at www.micromuse.com.
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