Madrid, 11 May 2018
Enghouse Interactive recognised its customers with the m3 Excellence Awards during the annual company Summit. The event took place on 8 May, at the NH Colon Hotel, in Madrid, and brought together over 50 companies.
m3 Excellence Awards: recognition of innovation and loyalty
The m3 Excellence Awards seek to highlight the Enghouse Interactive customers who dare to innovate, promote new technologies within a culture of excellence and superior quality in the services provided, strengthening the work in the customer-company relationship. This year, the awards were granted to Helphone, an Enghouse Interactive customer since 2008, and Grupo Marktel, for being innovators in integrating the Presence Suite with their business tools while adapting to the requirements of the digital transformation that prevails in the relationship with customers.
Blockchain and the revolution of the contact centre operation
Carlos Martinez, managing director of Enghouse Interactive, conducted the opening session. The forum featured the participation of Marta Garcia Aller, writer and journalist, with her vision on how technologies are changing the world as we know it, and Jose Juan Mora, co-founder and CTO of Kolokium, who exposed the foundations of the blockchain technology and how to apply it to the contact centre.
"With the experiences from our customers Helphone, Tessi Graddo and Wolters Kluwer, the technological contributions from Kolokium and On Soluciones, and a vision of the future by Marta Garcia Aller, we have managed to create another insightful edition of our annual Summit", says Clapes. "We are delighted with the involvement of our sponsors, customers and partners. Their contribution is the key to develop and turn this event into a reference within our sector."
Presence Summit 2018 was sponsored by Quobis, Salesforce, Khomp, and the collaboration of: Kolokium, Matices de Marketing, On Soluciones and Relaciun Cliente Magazine.
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