IndigoCube has partnered with Nasdaq-listed BluePhoenix Solutions, a leading provider of knowledge management (KM) software solutions for contact centres and customer-facing organisations. The strategic partnership has been put in place to leverage KMS Lighthouse, BluePhoenix's flagship knowledge management platform.
“BluePhoenix and IndigoCube are a perfect match: BluePhoenix's leading products with IndigoCube's track record of delivery, training and support capabilities brings real added value to the market,” says Nir Lavion, GM KMS division at BluePhoenix. “Contact centres are the primary window to customers today, which makes it vital that customers enjoy a world-class customer experience.”
"Expanding our partnership with BluePhoenix will provide clients with the software and service solutions required to successfully address today's market challenges," comments Ziaan Hattingh, MD of IndigoCube. “Excellent product and excellent delivery capabilities are the way to create value.”
BluePhoenix KMS is a leading provider of knowledge management (KM) software solutions for contact centres and customer-facing organisations. BluePhoenix KMS systems are successfully deployed with telecom operators, cable and satellite TV broadcasters, financial institutions, logistics service providers, public sector organisations, hi-tech corporations, transportation and aviation companies, and many more.
KMS Lighthouse, BluePhoenix's flagship KMS knowledge management platform, consistently offers contact centre agents and end users the right knowledge at the right time. The data provided is extracted from a broad range of sources and brought into an easily accessible central repository, allowing for fast and effortless information retrieval.
BluePhoenix's customers include Holiday Inn, Orange, Mtel, El Al, DHL and UPS. Its portfolio features a comprehensive suite of tools and services ranging from global IT asset assessment and impact analysis to automated database and application migration, re-hosting and renewal. Leveraging over 20 years of best-practice domain expertise, BluePhoenix works closely with its customers to identify assets that need be migrated, redeveloped or wrapped for re-use as services or business processes. This helps its clients protect and increase the long-term value of their business applications and legacy systems, while ensuring minimal risk and downtime.
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