JDA has unveiled new features in its JDA Workforce Management and JDA Commerce Suite.
The new capabilities include mobile applications, simplified and automated retail execution, and unification of associates.
The mobility package is now available with JDA Workforce Management. The platform is intended to improve sales, reduce administrative time, and increase employee engagement, says JDA, and includes JDA Mobile Employee Connect, JDA Mobile Operations Connect, JDA Mobile Shift Connect and JDA Mobile Manager Connect. Functionalities supported include management of time, attendance, operations and reporting, shifts, and dashboards and KPIs.
"JDA's workforce mobility solutions increase employees' responsiveness to customer needs, improve administrative efficiencies while 'unchaining' employees from the back-office, bolster employee morale, and equip managers with time-sensitive information at their fingertips," says Wayne Usie, senior VP of retail at JDA Software.
"A tool that allows retailers to create a better relationship with their customers and their employees while improving the top and bottom line is a powerful differentiator in a competitive marketplace. JDA is excited to put our customers at the forefront of the workforce mobility trend," he adds.
JDA Commerce Suite has seen updates to its merchant desktop, including updates to the page builder, product media/family management, price management and dynamic assortments applications.
"While many companies are scrambling to take advantage of big data, retailers must first focus on leveraging the customer data they already have in their systems," says Usie. "Retailers need to put the processes and technologies in place to translate data into highly scalable, personalised and relevant customer outreaches that improve brand perception, customer experience, and overall profitability."
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