Job fears as lucrative contract lost

Carphone Warehouse has vowed to find staff at its Preston call centre new jobs after a mobile phone giant redirected its customer services calls, reports Lep.co.uk.

The firm, which employs around 1 000 people at the centre at Tulketh Mill, Ashton, has confirmed that O2 will be taking hundreds of thousands of its customer's calls back in-house again from next year after five years of outsourcing them.

They have insisted there will be no redundancies as a result of the change and insisted it has enough work to keep workers happy.

Documetric, a technology-led outsourcing provider, and IE, an online and mobile software company, have announced their strategy for providing multi-channel banking solutions following the recent merger of the two companies, says Finextra.

Documetric and IE will operate under the new holding company, Parseq, which will provide banks with a multi-channel service for payments, applications processing, customer servicing and data analytics.

A key focus for Parseq will be growing the company's mobile banking business.

Jobs are at risk as bookermaker William Hill is transferring its call centre with 200 staff in Charter Row in Sheffield city centre to outsourcing firm Vertex, reveals The Sheffield Telegraph.

The move comes as the company closes its Leeds centre and shifts operations to a new base in Gibraltar in a bid to cut costs.

The strategy has been criticised by Community Union, the trade union for betting shop employees.