Kirsten Doyle

How to design and deliver world-class CX

Deepak Prabhu of Nihilent promises to deconstruct customer experience at ITWeb's CX Summit next week.


TV white space overcomes WiFi limitations

TVWS could transform the way citizens buy and use wireless Internet across the African continent, according to Axiz and ICCN.


Blending human and virtual assistant support

MTN's Ginelle Makhado will share a case study on virtual assistants vs the human touch at the upcoming ITWeb CX Summit.


The power of IAM

Having the right access to the right resources in the right context.


EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.


How VR is changing the face of car buying

With the Audi VR headset, prospective buyers can configure their dream car.


Zero-day vulnerability in vBulletin is exploited

An unidentified security researcher publishes details of a vulnerability in the world’s most popular Internet forum software.

Sep 4, 2019

USBAnywhere flaw exposes Supermicro servers to hackers

Collectively named USBAnywhere, the vulnerabilities can enable bad actors to virtually mount a USB device to a remote server.

Aug 26, 2019

Facial recognition helps protect digital identities

Pairing facial recognition with social or behavioural information makes it more difficult to comprise an identity, says Trueface.

Aug 22, 2019

Bitdefender patches vulnerability in Free Antivirus 2020

The flaw enabled DLL hijacking, a clever way for threat actors to execute malicious code on a users’s machine.

Aug 21, 2019

Getting what you pay for

Companies can’t afford to ignore software asset management, but the implications are more than financial.

Aug 19, 2019

TransUnion's director of analytics to share ML case study

Frans Potgieter will outline the enablers of an effective machine learning model at ITWeb AI 2019 on 20 August.

Kirsten Doyle
ITWeb contributor.

Kirsten Doyle is ITWeb contributor.