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ManageEngine previews automated root cause analysis

Midrand, 07 Nov 2012

* Automatically get the details of top 10 sources, applications and conversations that are hogging your bandwidth upon network events.
* Reduce the time to pinpoint root cause as the required first-hand information for troubleshooting is appended to alarm notes or sent via e-mail.
* Avoid carrying out repetitive manual troubleshooting tasks.

ManageEngine, the real-time IT management company, today announced the beta version of automated root cause analysis actions for bandwidth bottlenecks as part of the OpManager workflow engine. The actions include retrieving the top 10 sources, applications and conversations that consume more bandwidth in the network, and operate leveraging the NFA plugin.

"With automated root cause analysis, network administrators can automate their L1 troubleshooting activities," said Dev Anand, director of product management at ManageEngine. "They can get the required hands-on information on the top bandwidth consuming users and applications automatically, whenever any related alarm is raised. This helps them to troubleshoot faster and fix the issue before the end-user is impacted."

When any bandwidth bottleneck alarm is raised, the workflow with the NFA root cause analysis actions is automatically executed. The result of the workflow - the list of the top 10 sources, applications and conversations that are hogging the bandwidth - is either added as notes to the alarm or sent as an e-mail. This provides visibility into network traffic for troubleshooting, and at the same time, avoids the repetitive manual work done by the network administrators.

"With our large install base in South Africa and various African countries, we are determined that OpManager will continue its constant growth pattern," says Abri van Tonder, Managing Director of ITR Technology. "ManageEngine continuously enhances their software solutions and, combined with affordability, is the reason why many new clients are switching to ManageEngine," he concluded.

Pricing and availability:

Contact Lauren or Sybrand at ITR Technology, (+27) 011 314 7533 or visit: www.itrtech.co.za.

Automated root cause analysis actions are immediately available in the beta release of OpManager. OpManager users can download the beta version via the OpManager beta program. http://www.manageengine.com/network-monitoring/download.html.

For more information on ManageEngine OpManager, please visit http://manageengine.com/opmanager. For more information on ManageEngine, please visit http://www.manageengine.com/.

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ITR Technology

ITR Technology has been the sub-Saharan African partner to Zoho Corporation for a number of years, providing reseller and end-users local access to the ManageEngine enterprise management solutions. ITR has successfully built a strong reseller and end-user base through cost-effective solutions and management applications. Apart from ManageEngine, ITR Technology is also the distributor of Prism Suite, PHDvirtual as a VMware and Citrix backup and monitoring solution, Empirum Pro from Matrix42 and ActiveXperts. For more information, please e-mail frans@itrtech.co.za or call (+27) 11 314 7533 or visit www.itrtech.co.za.

ManageEngine OpManager

ManageEngine OpManager is a complete, end-to-end network monitoring software that offers customisable dashboards and advanced fault and performance management functionality across critical IT resources such as routers, WAN links, switches, firewalls, VOIP call paths, physical servers, virtual servers, domain controllers and other IT infrastructure devices. For more information on ManageEngine OpManager, please visit http://www.manageengine.com/opmanager.

ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organisation's need for real-time services and support. Worldwide, more than 60 000 established and emerging enterprises - including more than 60% of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Editorial contacts

Abri van Tonder
ITR Technology
(+27) 11 314 7533
abri@itrtech.co.za