ManageEngine, maker of a globally renowned suite of cost-effective network, systems, applications and security management software solutions, today announced that its ITIL-ready service management solution, ManageEngine ServiceDesk Plus, was named the best help desk product by readers of the leading Windows Networking resource site, WindowsNetworking.com.
"Our Readers' Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category," said Sean Buttigieg, WindowsNetworking.com manager.
"WindowsNetworking.com users are specialists in their field, who encounter various solutions for enterprise networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry."
ManageEngine ServiceDesk Plus delivers ITIL-ready service management out of the box, including incident, problem and change management; configuration management database (CMDB); service catalogue; and more. The suite also has an integrated asset life cycle management solution that supports automatic scanning of Windows, Linux and Mac systems. Customers can choose between a downloadable, installed version or an online service (SaaS).
"We are very happy and proud of our achievement," said Umasankar Narayanasamy, product manager at ManageEngine. "ManageEngine ServiceDesk Plus has been a successful product and we are grateful to our community of customers and users, who are responsible for that growth. This award serves as additional motivation to us to continue our software innovation and improvement."
WindowsNetworking.com conducts monthly polls to discover which product is preferred by network administrators in a particular category of third party solutions for enterprise networking. The awards draw a huge response per category and are based entirely on the visitors' votes. WindowsNetworking.com visitors can submit their votes for the current Readers' Award poll in the site's left-hand bar.
We have been very successful with ServiceDesk Plus both locally and in Africa across various industries. Our clients find the software very user-friendly and extremely affordable, says Abri van Tonder, Managing Director of ITR Technology, the sub-Sahara Africa partner for ManageEngine.
WindowsNetworking.com
WindowsNetworking.com (http://WindowsNetworking.com) is a Microsoft Windows Networking resource site. It is a leading enterprise networking site, attracting over 650 000 network administrators and specialists a month. The site provides the latest Windows Networking services, articles and tutorials by leading Windows Networking experts, message boards, software listings and product reviews. WindowsNetworking.com forms part of a group of sites run by TechGenix.
Pricing and availability:
ManageEngine OpManager is available as a downloadable file for both Windows and Linux platforms. For more information, please visit http://www.manageengine.com/opmanager. Pricing is available from ITR Technology: presales@itrtech.co.za.
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