Micromuse Inc, the leading provider of real-time business and service assurance software, today announced that the second annual African Netcool Users Conference will be held on 27 and 28 May in Johannesburg.
Titled "Delivering a Single Effective Management Interface", the conference will focus on how to manage large and, or complex IT infrastructures with simplified and consolidated views of the IT infrastructure.
The African Netcool Users Conference provides a forum for Micromuse`s customers, partners and staff from across the continent to learn about Micromuse`s Netcool products, exchange best practices, and discuss the challenges facing their business.
The conference will include strategy sessions on leveraging the Netcool suite to deliver effective service management. Micromuse customers, John Barorot, Head of Operations and Maintenance at Kenya`s Safaricom, and Gert Joubert, Operations Supports Systems Manager at Vodacom, will make keynote presentations.
Additionally, Micromuse representatives, Richard Lowe, Senior Vice-President for the Europe, Middle East and Africa region, Craig Farrell, Chief Technology Officer, and Wing To, Vice-President of Development, will discuss how Micromuse is providing solutions for the African IT market. Ken Drake, Micromuse`s Regional Director Northern Europe, Near East and Africa, Eric Jorgensen, Micromuse`s Manager, Africa, and Andrew Woodhouse, Micromuse`s Technical Manager for Africa will host the conference.
"Micromuse is building on its customer base in the Africa region and strengthening its portfolio to help African telecommunications, finance and wireless service providers grow their business while delivering new and enhanced service levels," says Lowe. "Delegates from more than 20 African customer and partner companies attended last year`s conference, and we are pleased to note that 100% of our customers at the conference were satisfied with their Netcool solution. Of course, we intend to build on this success again at this year`s African Netcool Users Conference."
For additional information and registration, please click on www.micromuse.com/events/user_conf/african_2004.html.
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Micromuse`s Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what`s happening throughout the infrastructure in real-time, Netcool applications enable them to respond to problems before revenue-supporting services are affected.
Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse`s flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1 000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.
Micromuse
Micromuse Inc (Nasdaq: MUSE) is the leading provider of real-time business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, California 94107; (415) 538 9090. The Web site is at www.micromuse.com.
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