Micromuse, a provider of ultra-scalable, real-time business and service assurance software, has announced its comprehensive business service management (BSM) solutions for real-time service visibility and assurance.
Micromuse now delivers the optimal mix of capabilities required to achieve end-to-end service visibility, from the top-level dashboard view to the underlying data access, instrumentation, modelling and impact analysis that enable effective service assurance.
"Consolidation of events into a central console provides the necessary foundation upon which successful business service views can be built," says Glenn O`Donnell, Program Director, Technology Research Services at Meta Group.
"Enterprises know that for a BSM solution to be successful, you need to have a few key ingredients; a broad range of real-time instrumentation, automated service mapping, and the ability to monitor from the end-user`s perspective. Vendors who are bringing these important elements together will have a strong solution in the BSM arena."
"Blackboard, a leading provider of e-learning software and services, is about transforming the Internet into a powerful environment for the education experience, and Micromuse`s solutions help assure our hosted implementations of the Blackboard Academic Suite software remain stable, scaleable and affordable," says Ahmar Abbas, Director of ASP Services, Blackboard Inc.
"The ability to visualise our application service infrastructure via a consolidated console is one of Netcool`s most valuable contributions to Blackboard`s management of our large client`s hosted environments. Micromuse dashboards give us the real-time information we need to get on top of developing problems before they impact a service."
Micromuse`s BSM solution provides the single effective management interface from which organisations are able to assure business service availability and performance. The solution automatically discovers business service infrastructure and its dependencies, builds and maintains a service dependency model, and provides automatic configuration of agents for detailed application and system monitoring. Patented adapter technology allows for real-time collection of business indicator, dependency, status and transaction information from virtually any data source, including ERP and CRM systems, configuration management databases (CMDB), element management systems (EMS) and custom applications.
Automated analysis and advanced integrations with other management tools enable comprehensive real-time service management, troubleshooting, service-level tracking, and reporting from a real-time BSM dashboard. This unique ability allows users to quickly identify true service outages, prioritise response and troubleshoot problems more quickly.
In addition to Micromuse`s Netcool/Application Discovery solution, which was announced on 7 February 2005, the following solutions for BSM will be available on 1 April 2005:
Micromuse`s BSM Availability solution - Provides insight into the health and performance of key business and IT services, the customer experience, as well as key performance indicators for improved service visibility. The solution includes transaction monitoring, service modelling, service impact analysis, real-time business and operational indicators, service tracking and reporting, and event management.
Micromuse`s BSM Assurance solution - Leverages the foundation provided by the BSM Availability solution, and adds auto-discovery of service-dependencies, automated service modelling and detailed application, and service infrastructure monitoring for faster problem identification and resolution, and improved service assurance.
"For the world`s largest and most complex infrastructures, Micromuse is the vendor of choice for delivering the end-to-end service visibility and assurance that business and IT users need to improve business performance," says Eric Jorgensen, Micromuse Continent Director - Africa. "Leveraging its patented technology to provide dynamic business context in IT management, Micromuse is driving the movement toward managing the connections between the infrastructure and `Layer 8` - the users, services and transactions that rely on the infrastructure."
Benefits of Micromuse`s BSM solutions include:
*.Industry`s only single effective interface for service management.
*.Broadest access to real-time business and operational indicators.
*.Industry`s only federated information model and self-maintaining real-time service model.
*.Broadest discovery across multiple management domains.
*.Market-leading consolidated operations management solution provides optimal foundation for BSM.
Product pricing information, demo and screen shots are available upon request.
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Micromuse Inc (Nasdaq: MUSE) is the leading provider of ultra-scalable, real-time business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime.
Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC^DeltaCom, JP Morgan Chase, MCI, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, California 94107; (415) 538-9090. The Web site is at www.micromuse.com.
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