SA's second biggest Internet service provider (ISP) MWeb has confirmed that a period of downtime, experienced yesterday morning, has been fully resolved.
From about 9am yesterday, MWeb users started reporting problems with browsing and connecting to international sites.
A post on the ISP's Facebook page by “MWeb Guy” confirmed there was a problem: “We are currently experiencing an international bandwidth outage and are operating on failover capacity, so you will experience slow and potentially intermittent browsing on international sites and other international services will be affected. Our engineers are working urgently to isolate the cause and we will update you on the situation as soon as possible.”
MWeb MD Derek Hershaw says the problem, which was “unfortunately nothing that could have been avoided”, was urgently tended to by engineers, and back up and running within about four hours.
The root of the interruption, says Hershaw, was not Seacom itself, but rather multiple fibre cable breaks on cables to its vendor-neutral Teraco Data Centre, in Durban. He says, however, the situation was managed by way of priority traffic routing via MWeb's SAT-3 link.
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