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Nedbank app enables contactless ATM cash withdrawals

Sibahle Malinga
By Sibahle Malinga, ITWeb senior news journalist.
Johannesburg, 02 Mar 2021

Nedbank has integrated quick response (QR) code technology into its Money App, to enable customers to make contactless withdrawals at ATMs around the country.

From today, Nedbank customers can withdraw cash by scanning a QR code at select Nedbank ATMs, using the Nedbank Money App on their smartphone.

Since the onset of the COVID-19 pandemic, banks and payment service providers have been introducing various measures to combat the spread of the virus by reducing the direct handling of cash during transactions.

“In view of the challenges associated with the COVID-19 pandemic, there is an ongoing need to deliver dynamic and innovative transacting solutions,” says Preni Naidoo, Nedbank executive for self-service banking.

“The QR code functionality lets clients load a cash withdrawal on the Nedbank Money App. Thereafter, they simply need to scan the QR code on the ATM screen to withdraw their cash quickly and securely without having to use their bank card.”

The pandemic has led to soaring demand for online and contactless payments in SA, with an increasing number of people opting to use contactless payments. Retailers and banks have reportedly been processing huge volumes of online and point-of-sale payments.

Nedbank says its Money App, first launched in September 2019, has been well received by Android users. In September, the bank introduced a lighter version of the app, which offersfingerprint and face biometric sign-on and a chat functionality, among other features.

To find out which Nedbank ATMs offer QR code cash withdrawals, visit the Web site or use the live chat option on the Money App.