Oracle has enhanced its Advanced Customer Services Upgrade Management Service, which it says is designed to help customers minimise upgrade risk and increase the value of their software investment.
According to Larry Abramson, senior VP of Oracle advanced customer services, the product offers a comprehensive portfolio of simple, fast and cost-effective upgrade management tools and services. These will assist users to easily migrate from their current Oracle environments to the most appropriate versions for their business.
The service is built on the Oracle Services Framework and supports ITIL version 3, Abramson says. "The product provides timed offerings to meet the individual needs of each customer; whether they choose to upgrade in-house, use a third-party, or utilise Oracle`s consulting services.
"Our goal is continual operational improvement for the entire Oracle stack," Abramson adds. "The enhancements to this product are designed, developed and tested to help Oracle users leverage our expertise to ensure their upgrade projects are successful."
Reducing complexity
The service is a three-phased process, optimised to deliver results that are measurable and allow users to eliminate the normal challenges associated with the upgrade process. "This includes minimising business disruption and maximising the value of existing Oracle applications."
Abramson says the first phase involves pre-planning analysis. "A two-day review by Oracle customer service experts uses proven measurement tools to help customers align IT strategies with their business processes, and decide what upgrade decisions need to be made."
Phase two, or upgrade management, sees advanced customer services specialists provide oversight, assistance and advice on upgrade management service delivery reviews, service request assistance, and standby assistance.
Phase three, Abramson says, is the post upgrade evaluation. "Advanced customer services holds a two-day interactive session to measure and evaluate the outcomes and results of the upgrade, and offer new services as applicable."
Share
