Africa-focused IT integrator Venture Communications has formed a joint venture company called Q-Venture with Quintica, a services management organisation, which will aim to meet clients' demand for service management best practice processes and tools.
Experience with growing multinationals in Africa over the past four years had shown that service management best practices are critical to success in the African context, said Venture MD Keith Boyd, when announcing the formation of Q-Venture to IT journalists in Bryanston yesterday.
Messy business processes was the price many companies in Africa had paid for rapid growth, Boyd said, and consequently there was a high demand for service management and measurement expertise.
"Telcos in Africa are realising that as the telecommunications market becomes more competitive, competitive advantage will depend on operational excellence and not just coverage," he said.
Quintica Group CEO Charles Osburn said the establishment of a joint venture company with Venture would give Quintica an immediate presence in nine countries throughout Africa. It would also enable the rapid delivery of Quintica's service management experience to those rapidly expanding markets.
"In Africa, the efficiency of mundane tasks such as cellular mast checking and generator maintenance will benefit greatly from service management processes," said Boyd.
According to Osburn and Boyd, the new partnership is highly complementary because Venture has identified a number of key areas where best practices, processes and supporting systems will make the difference between success and failure.
Osburn said there was no overlap between the partners' lines of business because Quintica was highly focused on service management.
"Service management is about educating people to understand the service they deliver and the business processes required to support that delivery," he said.
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