SA's national carrier, South African Airways (SAA), may try to claim back the income it lost as a result of its site going down over the weekend.
The company's Web site was offline between 7pm on Saturday and about lunchtime on Sunday. The site went down because the domain registration fee, about $7.50, was not paid.
Vimla Maistry, SAA spokesperson, says the company is “investigating the root cause of the downtime experienced in order to determine the appropriate action to be taken”.
She adds that the organisation was “fortunate that it [the downtime] was experienced during our low-activity period and that any loss will be small and recoverable”. Maistry did not quantify how much income was lost.
Acting CEO Chris Smyth wrote on the Web site that the outage was “not as a result of any oversight by SAA or its personnel, nor was this due to cyber attacks”.
He blamed “service providers not meeting their obligations” for the downtime. “SAA will be taking further action in this regard,” Smyth says.
SAA was not warned there was an issue around payment of the domain, Smyth adds. The site is hosted by US-based Network Solutions.
“Within hours of the problem being identified, the SAA IT personnel were able to address the problem, ensuring minimal disruptions to our customers,” writes Smyth.
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