With the implementation of new technology strategies, the South African Post Office (SAPO) is seeing a positive return on its services.
"Our decision to consolidate all our systems into one has brought about many good changes," says Ntsundeni Madzunya, CIO at SAPO.
The SAPO ePayment system, which allows users to not only view statements, but to pay their post box renewal via credit card online, has overcome its initial teething problems and now has over 15 000 users, he says.
Each year as payment deadlines approach, registered users are notified via their communication channel of choice - SMS, telephone, fax or e-mail.
"With the implementation of this consolidation strategy, we have managed not only to streamline this service, but many others as well," says Madzunya. "Aside from the obvious cost-saving implications, we also enjoy increased efficiency and accuracy."
Another ePayment solution, electronic bulk delivery note (EBDN), is used by corporations to calculate costs of a particular mailing and lodge the mailing electronically, which ultimately allows for shorter delivery time.
"Using technology in this way assists us in having better control over our systems and accuracy in our processes," explains Madzunya.
"Anyone who renews their post box or does bulk mailing at the post office counter is indirectly using our online ePayment system. The only difference here is the person behind the counter does it on their behalf. SAPO staff use the same system the public does."
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