First National Bank (FNB) suffered technical difficulties on its revamped online banking portal, which went live on Sunday.
Frustrated users took to the Web, with complaints ranging from failed login requests to unreachable links. Some of the Web site's links gave a lingering "internal server" error, despite attempts to refresh the page, while login attempts proved unsuccessful for others.
Social media response
Meanwhile, the bank's social media channels were inundated with both irate and favourable responses to the new Web site, with some users having a more positive experience than others.
Users took to Twitter under the hashtag #FNB to voice their experiences:
@Dhewalito casts doubt on the site's readiness for public use. "After all the hype, the new #fnb site crashed on the first link that I clicked. Did u guys even test this thing?"
@NateKettles weighed up the good and the bad after initial attempts. "First thoughts on FNB online banking interface: responsive (decent), but incredibly busy, confusing and overuse of colour."
@Paulfrethy gave the site a shining endorsement. "Wow. HOW awesome is the new #fnb banking portal! Well done guys! Incredible!"
@Krycor found the portal inaccessible. "Awesome. The new #FNB Web site looks cool except I can't login at all :-("
@RichJamCoach: "Sorry to say this, but new Web site experience terrible, just logging in seemed to cause it to crash!"
Minor bugs
The bank, replying as RB Jacobs, interacted with customers on its Facebook and Twitter accounts: "Our online banking team is working on resolving these minor bugs as swiftly as they occur," the bank says. "This is probably to do with the launch. Sometimes, only after the launch of the site do these nasty little critters come up"
Lee-Anne Van Zyl, CEO of Online Banking, attributes the issues to a spike in site visits. "We are experiencing an increased number of clients logging in and we did expect this due to the interest in the new site.
"We request clients who failed to login this morning to try again."
Share