Spirent Communications, a worldwide provider of integrated performance analysis and service assurance systems for next-generation network technologies, today announced it has begun collaboration with Micromuse through its Alliance Programme, a cooperative forum for pursuing business, technical and marketing opportunities through the development of integrated, viable solutions.
Spirent Communications will work with Micromuse, the leading provider of business and service assurance solutions, to develop an integrated solution that will enable joint customers to link network fault alarms directly to affected circuits and services helping to improve the speed and accuracy with which these network service providers identify and prioritise problems.
The integrated solution will combine two of Spirent`s leading Operations Support System (OSS) software solutions, REACT and Perform, with Micromuse`s Netcool suite to extend Netcool`s management scope and visibility of physical layer quality of service and performance metrics.
REACT will provide the physical-level transmission and logical-level protocol diagnostics. Perform will monitor the performance of the provider`s network circuits and their associated services by collecting, analysing and reporting on performance data from other OSSs and network elements.
"Our number one focus is delivering innovative solutions that help our customers save time and money," said Jim Schleckser, President of Spirent`s Service Assurance division. "By developing an integrated performance offering with Micromuse, we can make it easier for network service providers with Netcool in place to solve service problems faster and to keep customers satisfied."
"Our goal is to provide our customers with the most comprehensive view of service availability and performance and enable them to do more with less," said Darin Layman, vice-president of alliances at Micromuse. "As a member of the Alliance Programme, Spirent will work with Micromuse to deliver integrated performance and fault and service quality management solutions to help our mutual service provider customers maintain lean operations and meet ongoing business requirements cost-effectively."
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Micromuse Inc (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide real-time end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime.
Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, JP Morgan Chase, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, California, 94107. Tel: (415) 538 9090. The Web site is at www.micromuse.com.
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