ITWeb is running a survey on the state of customer experience (CX) in South Africa, in partnership with Freshworks.
We’d like to hear from executives who are in charge of customer service strategy and implementation as we examine how customer service expectations have changed over the past.
Above all, we’d like to understand the role of technology, especially AI – where chatbots and apps fit into the larger picture with respect to improving customer experience.
We hope you’ll be able to set aside a few minutes of your time to participate.
By doing so, you'll contribute towards a unique local CX research project, and you
can win a brushed steel Smeg filter coffee machine. Not only will it look beautiful on your kitchen counter, you can programme it to make your morning coffee – an alarm will sound when it’s ready and it’ll also keep your coffee warm if you decide to sleep in.
The detailed results of the survey, and the prize winner, will be published on ITWeb.
To play your role in compiling the State of CX in the SA report, click on this link.
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