Telkom has said it is aware that some of its customers using D-Link modems are experiencing connectivity and internet browsing issues.
The company is working with modem manufacturer D-Link to resolve the issue and restore service to all affected customers, it says in a statement.
"We apologise for any inconvenience caused to our customers and will continue working with our supplier until the problem has been alleviated," says MD of Telkom's Consumer and Retail division, Manelisa Mavuso.
"I also assure customers that the Telkom ADSL network and ISP platform is functioning optimally and that this problem is specifically on the modems itself."
Telkom has advised customers to call 10210 for Internet support, change the default support accounts default password or change the DHCP setting to obtain DNS info from the WAN Interface.
To change the default support account password:
Log into D-Link router interface
Click on "maintenance"
Click "access controls"
Click "account password"
Select "support" from the drop down
Enter current password (support by default)
Change the password
Apply
To change DNS settings:
Log into the D-Link user interface
Click on "advanced" tab
Click on "DNS"
Select the "obtain DNS info from the WAN interface"
Click apply
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