Real-time data provides the power to fix quality and productivity issues, reduce costs, gain competitive advantage and increase profitability. The data when you need it and how you need it gives you the ability to make timeous decisions to control outcomes to your benefit.
An example of the power of real-time data is knowing how to best distribute tasks to the correctly qualified and closest available mobile task-worker, thus reducing costs and improving your response times and your customer's experience at the hands of your worker.
The data that mobile device management (MDM) software provides us with is another good example of the power of real-time data. With MDM software, you can instantly take control of a user's mobile device and experience their problem or understand their requirement and address it right there and then, thus resolving potential service quality and worker productivity issues.
These are but two of the direct benefits, among many more, that combined will ultimately increase your overall profitability.
Real-time data delivered to your fingertips... literally, providing you with the means to focus on what sustains and drives your business, the customers. Their experience of your interaction determines how much future business you will be conducting with them.
Flexibility, visibility, security and reliability of access to this data can now be delivered via the cloud. The cloud unleashes the power of this data by making it available anywhere. We can access our business-critical and personal data from any device with a browser.
The overall strategy for utilising this data in an empowering way is, however, key. Understanding upfront what the business objectives and targeted strategic benefits are going to be and formulating a coherent all-encompassing strategy to achieve these is a real challenge in the now "viral" enterprise mobility world.
The need for a specialist enterprise mobility partner which understands and can co-ordinate the various aspects and requirements to deliver the real-time data and strategy has led Cradle Technology Services to build and develop these competencies and capabilities. The company offers consultation, planning, implementation and support services, supplies hardware and software, security and connectivity.
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