MedTrak and LabTrak, the two flagship products of international healthcare system developer TrakHealth, have arrived in SA.
Having dominated 60% of the world`s healthcare management system market, TrakHealth has been brought to SA by database system developer InterSystems, the originator of the Cach'e technology upon which TrakHealth`s applications are built.
"TrakHealth offers full integration of all aspects of the hospital process - all the way from the front-office to the back-office, all the patient administration, patient admissions, doctor consultations, nurse deployment, ward admittance, laboratories, radiology, pharmacy, operating theatres and even the kitchen," says Kenny Lim, business development director at TrakHealth.
[VIDEO]Speaking during a recent visit to SA, Lim said TrakHealth`s strength was its all-in-one overview of the entire process around the medical services industry - with the primary focus being on the patient.
"Essentially it runs the whole hospital," says Lim. This is what makes TrakHealth unique, he says. While many systems are good in a particular focus area, MedTrak provides the complete overall integration.
"The Cach'e database allows us to take advantage of other forms of technology," says Lim. "It allows MedTrak to perform at speeds far exceeding anything else in the market."
Working together with InterSystems for the last 10 years, TrakHealth has been able to grow its market share to over 60% of the world`s healthcare systems. "And now we are in SA, with InterSystems` help," Lim says.
[VIDEO]An important benefit of the MedTrak and LabTrak products is the multilingual functionality they offer, something critical to SA. "We are located or have sites in 19 different countries in as many languages," Lim says. "This has led to the development of powerful translating technology, specifically designed for the medical industry."
MedTrak allows the user, upon signing in, to identify a language of choice. "So what it means is that if you sign on, you may choose an African language, while if I sign on in your hospital, I would get the same data in English."
In Bangkok General Hospital, Thailand, for example, English, Thai and Japanese are used simultaneously. "Bear in mind that this is a single system operating concurrently in multiple languages," continues Lim. "This allows us to enter any market without the usual language pains."
The Bangkok General Hospital provides a case study of some of the benefits of TrakHealth`s system. "It is a 2 200-bed hospital with an outpatient load of about 2 500 patients per day. Prior to using our system, the queues that developed at the pharmacy and the cashier stretched for hundreds of metres."
[VIDEO]Due to the efficient workflow and single entry multiple use (where the information is never re-entered once captured) the queues have vanished. This is achieved by integrating the doctor`s prescription into the medicine dispensation system. "When the patients come to the pharmacy their medication is ready for them. And when they go to the cashier, the cashier doesn`t have to compute the bill, it is waiting for them," Lim says.
"So now the infrastructure of the hospital can actually handle a much higher patient load."
This means it can cater for a larger number of patients without increasing staff expenditure, which in turn yields a higher revenue turnaround - and that is really important, given the focus on boosting revenues while cutting costs.
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