The Tshwane metropolitan is targeting the business process outsourcing (BPO) sector as a way of creating jobs in the area.
Tshwane has a population of two million people and claims its citizens have the highest level of education in SA. It is also home to seven of the eight national science councils and hosts the second-highest number of embassies in the world.
Darryl Marcus, an international consultant at Business Process enabling SA (BPeSA) Gauteng, says the metropolitan has all the ingredients to become a premier destination for local and international BPO operations.
Marcus was speaking at the recent third annual Tshwane International Trade and Infrastructure Investment Conference, at the CSIR International Convention Centre.
Kerryn House, CEO of BPeSA Gauteng, says the metropolitan has prioritised BPO as a growth area. BPeSA is aiding the area in developing its value proposition and will then help it market Tshwane as a BPO destination to the rest of the world, she says.
BPeSA Gauteng is the provincial coordinating industry association representing the business process outsourcing and off-shoring sector in Gauteng.
House says several international companies have expressed interest in setting up operations in Tshwane.
Charles Schmidt, CEO of US-based non-profit JD Group, told delegates that it was busy with a 500-seat contact centre initiative in Tshwane. Digital Network Group MD Jim Smith says the US-based company was also in SA to evaluate potential partners.
Marcus says international outsourcers have been operating in Gauteng for some time. These include US-based firms IBM, Sykes, Accenture and Deloitte, and Indian firm Aegis. Genpact recently opened operations in Gauteng.
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