VOD Communications prides itself as one of the market leaders in the telecommunications, technology and solutions industry in the sub-Saharan region. It provides the latest technology, such as session border controllers (SBCs) from Sonus, allowing it to give its resellers the best opportunity to grow their businesses and enhance their customers' loyalty.
Sonus has been the fastest-growing SBC vendor in the service provider market since 2011, with an industry-leading 19 share point gain since 1Q'11 (source: Infonetics Service Provider and IMS VoIP Equipment and Subscribers, Q12 report). Sonus was also recently named to the leadership category in the Gartner Magic Quadrant for Session Border Controllers.
VOD Communications provides flexible end-to-end solutions that assist companies and individuals to meet their objectives by giving the best possible service at an affordable fee.
Its competitive advantage is its well trained staff and the high level of technical knowledge on VOIP, as well as related networking technologies, which it terms Virtuous Circle Management.
VOD Virtuous Circle Management
VOD Communications invests in its employees who, in turn, provide superior service to the company's resellers, and this can be seen as a virtuous circle.
The energy VOD Communications spends in selecting and training employees and creating a positive winning corporate culture and energetic environment in which they are empowered, leads to increased employee satisfaction, positive attitude and employee competence.
This results in superior service delivery and customer satisfaction to the company's resellers, who in turn are able to create customer loyalty, improved sales levels, and higher profit margins.
This virtuous cycle never ends, linking vendors, distributors and resellers together in a relationship of positive momentum.
The company's participation in the Sonus Partner Assure programme enables it to provide services such as:
* Authorised distributor
* Certified repair centre
* Certified training centre
This enables VOD Communications to provide competitive pricing not only for products, but for services and training as well.
To help get you up to speed on SIP technology and SBCs, e-mail the company today to receive your free copy of Session Border Controllers For Dummies, Sonus Special Edition, by John Wiley & Sons, the publisher of the For Dummies book series.
Share