The successful implementation and imaginative use of a customer relationship management initiative has more impact than you might credit.

Although Cell C has provisionally won the third cellular licence, the bickering is far from over.

Thanks to e-mail, voice mail and SMS, communication in today`s hi-tech world is not solely confined to face-to-face interaction.

The next Internet wave is upon us. Oddly enough, most did not even see it coming. Are we not getting ahead of ourselves?

This week: Whatever you may get up to this Valentine`s Day, make sure you don`t fall for a sweetly worded e-mail subject line, as you`re sure to regret it.

Last week saw a host of quarterly results, while even more IT companies were added to the ever-growing list of those shedding staff.

Online shopping sites are increasingly following the lead of their brick-and-mortar cousins in trying to convert seasonal trends into cash sales. Basheera Khan takes a look at what e-tailers are doing in honour of this year`s Valentine`s Day.

Managers in the IT industry are sometimes impossible to find and can be as slippery as eels to keep hold of.

While there was an encouraging sense of urgency about the proceedings at the National Telecommunications Colloquium last weekend, it still remains to be seen if there was much point to the gathering.

This week: Microsoft`s Hotmail heats up, hackers take the low road and waltz right in to the Economic Forum in Switzerland, and 100 000 people get their pictures taken at the Super Bowl in Florida.

The online shopping industry is growing, but as more products become available online with each passing day, the rising cost of delivery is cause for concern - especially if you`re a consumer.

Last week, the IT industry was abuzz with speculation surrounding the second fixed-line telecomms operator.

This week: Hackers rule, Microsoft is red-faced, Pentaguard hacks government Web servers across time zones and geographical areas, and it`s good heavens for Good Evans.