Columnists

Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap?

4 hours ago

Dear bankers: Learn to love Libra

The attacks on Libra, Facebook’s proposed crypto-currency, reveal the financial world’s fear of losing control.

Monday

Cloud start-up raises $278m

A cloud start-up founded by ex-Cisco engineers raises $278 million to fund products that help the data centres of customers such as investment banks function more like those of cloud computing providers.

Monday

Twitter ‘inadvertently’ uses contact details

E-mail addresses and phone numbers uploaded by users to meet Twitter’s security requirements may have been ‘inadvertently’ used for advertising purposes.

14 Oct

Data science isn’t rocket science – so get learning

The days when data science was only available to the brainiest of number-crunchers are behind us, and anyone can take advantage of this accessibility.

9 Oct

Big boys to face congressional inquiry

The investigation will decide whether Facebook, Amazon and Google are damaging the competitive landscape for small businesses.

7 Oct

Google wins major case in EU

The US Internet giant does not have to extend the EU’s “right to be forgotten” rules to its search engines outside the region.

30 Sep

Spectrum: The golden goose

While stakeholders are hungry for hertz, there are still a number of stumbling blocks along the road to high-demand spectrum nirvana.

27 Sep

Facebook suspends apps

The social networking platform has suspended tens of thousands of apps as part of its ongoing app developer investigation.

Sep 23, 2019

One app to rule them all: Rise of the super app

Now is the perfect time to get in on the super app game, establishing your company as a preferred partner or supplier early on.

Sep 18, 2019

Google's legal woes abound

The company will pay close to EUR1 billion in a settlement to French authorities, while there’s an anti-trust probe into the search giant’s dominance.

Sep 16, 2019

Tax dispute racks up hefty price tag

The dispute is accumulating a potentially large amount of nearly $2 billion for dozens of big US companies, including Facebook and Alphabet.

Sep 9, 2019