Jeremy Waterman, MD of Softline Accpac, discusses the essential role customer relationship management technology plays within today's contact centre.
HSBC Bank Middle East has signed a Triad adaptive control system consulting contract with PIC Solutions.
Knowledge Focus and Ayanda Media Technologies have entered into a joint venture agreement to offer media asset management solutions to public and private sector customers.
Saratoga Software has launched a model to provide start-up call centres with access to software at an affordable rate.
UCS Group has withdrawn its cautionary after detailing the financial effects of the CEB Maintenance acquisition.
Business Connexion has more than doubled headline earnings per share for its latest financial year.
Companies must adopt an integrated approach to security, said Patrick Evans, MD of Symantec, addressing a recent Comztek/Symantec security event.
J&J Group says Faritec, its flagship ICT investment, could be a vehicle for further acquisitions.
The South African IT services market is expected to grow to R27.5 billion by 2009, says BMI-TechKnowledge.
The IT Infrastructure Library is the most widely accepted framework in the world for managing IT services, says Inana Nkanza, MD of iLayo Software Solutions.
Microsoft enterprise software developer nVisionIT has opened a Western Cape office.
PIC Solutions is offering a credit risk professional the opportunity to win a free trip to Fair Isaac`s 2005 European InterACT Conference in Budapest.
Dimension Data has deployed an IT Infrastructure Library-based service management solution developed by Quintica SA.