If your company has an in-house or outsourced contact centre, we’d like to hear from you.
The recovery from the pandemic uncertainty, confusion and disruption will prompt tech changes that will assist organisations to rebuild for a more optimistic future.
Many companies are choosing to put their business analysts through Business Change Academy's BCS International Diploma in Business Analysis Programme.
The BCS International Diploma in Business Analysis is a globally recognised qualification that proves you have the knowledge, skills and capabilities to be effective as a business analyst.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
The specialist investment firm enters into an agreement with Nasdaq-listed Inseego to acquire 100% of Ctrack’s operations in Africa and the Middle East.
ITWeb Business Intelligence 2025
The event for professionals who turn data into intelligence and insight
Business analysis spans the breadth of thinking from business strategy, through business analysis and systems analysis, to business acceptance.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Decision Inc. has become one of only four companies in SA to have achieved the highest tier status from Qlik.
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
Business analysts make business change happen by introducing and managing the necessary adjustments to your organisation model, working across all levels of the organisation.
Studies indicate that organisations are finding it difficult to realise the full potential of data. Only about half of the organisations think they can use data and analytics for competitive purposes.
With data warehouse automation, enterprises will find that optimisation, efficiency and reuse become the new status quo within the data warehouse.