The management of the data landscape can quickly become a nightmare for even the most dedicated and skilled teams, due to the vastness and implications of the task.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
Companies should periodically re-evaluate their data warehouse approach and methodology, while avoiding the rabbit-hole of technology evaluation and selection.
Software-defined networking has the potential to overcome operational complexity and increase performance and availability, says Greg Hatfield, principal practice head: Hybrid Networks – Intelligent Infrastructure at Dimension Data.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
Human rights, security, economics and technology make up the base of the digital economy, so we need a globally agreed-upon, interoperable definition of personal data.
Managed security collects data from all the cyber security technologies within the business and interrogates these using threat intelligence that Securicom gathers from other sources, says Richard Broeke, MD at Securicom.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Graph technology is computationally efficient in delivering complex queries at scale, says the local software company.
Reassessing network design has become imperative in ensuring the security and connectivity of the workforce, says Kyle Stanton, go-to-market executive: Intelligent Infrastructure at Dimension Data.
The value lies in the data and unlocking insight around all customers to better serve them, says Andrew Dawson, MD of MACmobile.
The company, founded by three friends, is eager to tap into the many opportunities for digitalisation in the South African insurance landscape.
Most South African banks struggle to swiftly respond to customer service requests online, posing reputational and regulatory risks, says BrandsEye.