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Introducing Orchestra 6

Orchestra is an enterprise-class software customer journey management platform architected for on-premises and cloud deployment, says Emerge Queue.
Emerge Queue
4:50
Turn your Web site into a lead generation tool
Dec 10, 2015

Driving business value through online presence

Business Connexion understands what type of content and engagement mechanisms will turn your Web site into a lead generation tool, the company says.

Business Connexion
2:10
Viewpoint
Dec 9, 2015

Viewpoint: Let the social season begin!

As more customers turn to social platforms to voice their concerns, contact centres should up their social media game.

Ebrahim Dinat
2:10
MTN
Dec 9, 2015

MTN partners with Digital Skills Academy

The telco will work with the academy to deliver training and experience to the academy's programme participants.

Staff Writer
1:00
Ocular Technologies
Dec 8, 2015

Seven times Level 1 for Ocular Technologies

The company has independently been verified as a Level One contributor for seven years in a row.

Ocular Technologies
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:30
Customer Engagement Centre
Dec 4, 2015

Presence Technology launches 'Unified Instance Manager'

This new technology doubles the capabilities of the contact centre.

Enghouse Interactive - Presence
28 - 28 July 2026

ITWeb CX Summit Executive Dinner

3:40
User experience design
Dec 3, 2015

User experience design - more than buzzwords

The rise of 'faux UX' designers and consultants is threatening the user experience development sector, says Nicholas Evans, lead user experience consultant at EOH MC Solutions.

EOH MC Solutions
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:40
EXL
Nov 25, 2015

EXL opens service delivery centre in CT

Ultimately looking to expand more broadly into Africa, EXL gears up to make its mark in Cape Town.

Joanne Carew
2:30
Poor customer service
Nov 20, 2015

Nightmare on CX Street

Poor customer service will quickly turn your business into a ghost town, says Ebrahim Dinat, COO at contact centre solutions provider, Ocular Technologies.

Ocular Technologies
4:30
Euphoria Telecom
Nov 20, 2015

Leveraging cloud technology to improve operational efficiency

SA Tyre Distributors' call centre infrastructure was unstable and restrictive, so it chose Euphoria Telecoms' innovative, cloud-based, cost-effective telephone system.

Euphoria Telecoms
2:00
Millennials and the call centre
Nov 20, 2015

Millennials - how is your call centre adapting?

Companies must implement new communication systems to cater to the tech-savvy demands of the millennial generation, says Henry McCracken, regional sales director for Aspect Software SA.

Aspect Software
2:10
Presence Technology
Nov 17, 2015

Omnichannel strategy the new trend for contact centres

This service lets multichannels work together so the customer can interact directly with the provider using self-service portals or online communities.

Enghouse Interactive - Presence
2:30
Contact centre and business process outsourcing industries
Nov 17, 2015

Durban growing as global contact centre destination

The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.

WNS SA
 
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