Trio dupes more than 500 people by promising them high returns in India.
1Stream and Globility's hosted contact centre initiative supplies equipment, reception services and a telephony platform.
ACS says it is expanding its current workforce to meet increased demand from clients.
Customers' changing behaviour patterns mean adjustments in brands pursuing service excellence.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
An all-in-one application suite lets the contact centre activate only those applications it needs.
ITWeb CX Summit Executive Dinner
Companies worry over the quality of interaction with customers and stability of the offshore location, says Ovum.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Local contact centres have a comparative advantage when it comes to operational costs, says the GDF.
The company has partnered with Inovo and Presence Technology to present the Verto Supreme hosted contact centre solution.
The airline is looking to employ 100 workers in their contact centre on a full time basis.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Microsoft hosted a conference on customer relationship management in government recently.
Inter-Active Technologies will distribute the eGain SelfService application across the country.
Understand what your organisation's needs are, before implementing cost reduction strategies, says TeleMasters.
Businesses using Avaya platforms will be able to probe conversations to identify customers' desires and frustrations.