Some 300 employees and contractors will lose their jobs as the company prepares to close its Brisbane call centre.
Local contact centres have not kept pace with world trends, says Interactive Intelligence.
Lower costs, easier deployment and the need for flexibility compel organisations to adopt cloud solutions, says Frost & Sullivan.
Companies should implement strategies to elevate e-mail performance, says Intuate Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Workers at the facility have vowed to remain at home until their demands are fully met.
ITWeb CX Summit Executive Dinner
The future of contact centre performance management is not what it used to be.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Successful customer experience management depends on how businesses use technologies, says Consulta Research.
The company provides essential and life-changing skills to people who would have otherwise never had the chance.
Four of its call centre personnel have been nominated as Top Ranking Performers in the Contact Centre World Awards.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The business process outsourcing company is keen to expand further through acquisitions.
The open-source application, dubbed Zurmo, aims to make CRM fun.
Maximizer CRM 12 Entrepreneur Edition is a contact management solution for small businesses and entrepreneurs.
The service is designed to provide global unified communications to contact centres ensuring reach, flexibility and cost control.