The upgrade includes integrations for the iPhone, social media and Sage E-Marketing.
Subscribers are prevented from exiting fixed-term contracts, as they are given information that contradicts the new consumer law.
Dimension Data's 2011 Global Contact Centre Benchmarking Report reveals the top focus for organisations worldwide.
FatWire's solutions will extend Oracle's presence in business intelligence, CRM and enterprise content management.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
IP in the contact centre is pivotal to enabling access to emerging cloud-based solutions, reveals a Dimension Data report.
ITWeb CX Summit Executive Dinner
The majority of local contact centres mainly focus on reducing costs rather than improving customer service, a DiData survey discovers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company's top performers have been nominated as finalists for the Contact Centre World Awards.
Synergy Group will implement a Sage CRM solution across the different departments within Pentel.
The Basix Group contracted 4most to implement a SAP Business One solution at its Johannesburg headquarters.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The SACAA introduces a 24-hour tip-off hotline to combat fraud, corruption and theft.
It takes courage, perseverance and a willingness to refine the model to make it work, says Spescom DataFusion.
The company claims it is the only vendor to deliver a comprehensive and secure cloud unified communications solution.
Since people always have their phones with them, SMS is the perfect communications channel when disaster strikes, says BulkSMS.