Businesses can ill-afford to ignore the power of social media, say industry players.
The contact centre plays a pivotal role in identifying weak points in the overall customer experience, says consultant Rod Jones.
The success of a UC strategy will be measured in terms of the customer experience, says Pommie Lutchman, CEO of Ocular Technologies.
The company will implement a SAP Business One solution at refrigeration specialist Basic Blue Trading.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Inter-Active Technologies presents its social media monitoring software.
ITWeb CX Summit Executive Dinner
The new facility is aimed at delivering service delivery capabilities as customers invest throughout the region.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Webinar, on 28 July, will focus on social media in the contact centre.
IVVR technology can run in the cloud to reduce the load on the IT department.
Increasing prices in India have made it a less attractive option than retaining the work in the UK, a report says.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Siyandza designs a motivating solution for the Momentum Contact Centre.
As technology evolves, so too does CRM, and as a result, businesses now face real-time feedback about the customer experience.
As from July, calls from non-English UK speakers will be handled by Language is Everything's linguists.
The business and technology incubator contracted 4most to supply, implement and support a SAP Business One solution.