The two new Tracer CRM modules enable integration with Outlook and a continuous business communication feed.
More than 20 million South Africans are registered to vote next week, but an end to queuing is still some way off.
The self-service applications enable the cellular provider to deliver excellent customer service.
The company has acquired Global Vision's CRM resources and client base.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Six Sigma is about making more money by measuring quality based on additional value, says Ralph Smit, executive for governance and compliance at Bytes Connect.
ITWeb CX Summit Executive Dinner
The report predicts new pricing strategies that will transform relationships between banks and customers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
New sales of SAS Customer Intelligence were up 68% globally in 2010.
Optimising business processes helps to facilitate customer-oriented activities.
The Communication Workers' Union has accused Virgin Media of causing havoc after news of call centre closure.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The local ICT company won the Interactive Intelligence 2010 EMEA Partner of the Year Award for the fifth time.
Ilvo Forgiarini assumed the role at the Synovate company last month.
In the last 10 years, there has been a shift in control from organisation to consumer, says Siva Pather, GM of customer interactive solutions at Dimension Data.
Business and telecoms players look to local loop unbundling to level the playing field.