The Dimension Data division will continue to run the Cape Town-based centre.
The centre refutes media reports that it faces imminent closure.
Why should I beg for cellular service delivery, when I pay for it every month?
In this World Wide Wrap: Kenya sees contact centre boom, social CRM gains popularity, and cloud attracts call centre solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Dell expands into cloud-based services, SaaS ups data centre use, and businesses forced to mobilise workforce.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: IBM expands WebSphere BPM, Dynamics Research bags FEMA contract, and EnterpriseWizard 4.0 adds mobile interface.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The agreement will aid Spescom's aim of becoming more active in the public sector.
The call management service aligns HP and SAP remote support management capabilities.
Despite its strong HR practices, SA's contact centre industry must solve its agent attrition problem, says C3Africa.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Capacity problems and outdated equipment will not stop the province from creating a shared service centre.
But the fundraising plans have delayed the publication of its annual report, earning it a rebuke from the JSE.
The company is seeking to grow its critical mass and play a bigger role in Africa.
The company's news that it is in discussions sent its share to a 52-week high.