In this World Wide Wrap: Almost half of SMEs without CRM, Sri Lanka banks on SME offshoring, and Symantec intensifies SME focus.
In this World Wide Wrap: Double digit growth in 2010, Broadcore reveals hosted solution, and Hard Rock debuts mobile CRM.
Large IT tenders have been questioned, but this is not an indication of corruption, says SARS.
The country could miss out on a chance to grow the sector, says an analyst.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Amazon and Apple top traditional retailers, credit act problem for IT, and NCR doubles research staff.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: IBM unveils cloud monitoring service, EMC offers automated tiered storage, and Cisco and BT deliver hosted UC.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
There are some non-negotiable steps that have to be taken.
Rapid membership growth at SA's Sports Science Institute demanded a new administration and management system.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The tourism sector relies on a contact centre and Web portal to allow swift and secure hotel bookings for the event.
The companies partner to provide better support to customers via a call management service.
Stream Global Services and eTelecare Solution partner to create 800 jobs for previously disadvantaged communities.
In this World Wide Wrap: Partnership for fraud prevention, Sytel protects call centre operations, and Nigerian business ups customer-focus.