Competition in the hospitality sector is fierce, and SA is about to be inundated with international guests. Can IT help?
The online world has changed the hospitality industry forever.
The Virtual Contact Centre and Presence Technology partner to drive their combined solutions into Africa.
The continent's “white space” will offer huge investment opportunities next year, says Frost & Sullivan.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company was named SA's best offshore BPO contact centre for the second consecutive year.
ITWeb CX Summit Executive Dinner
The hotline is successful, but it will receive more support and resources, says the Presidency.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The pension fund administrator, which lost millions due to corruption, says the contact centre will curb fraud.
Microsoft is driving skills development with the opening of its new office in Umhlanga.
Emergency centres across the country are in a worse state.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AdvanceNet and UK vendor Real Simple Systems partner to deliver hosted CRM solutions in Africa.
In this World Wide Wrap: SugarCRM integrates with MS Azure, fraud protection for call centres, and Nigerian call centre industry to boom.
Measuring and managing shrinkage in the contact centre.
In this World Wide Wrap: Teradata unveils Contact Centre Intelligence, IBM looks into language translation, and BI improves profitability.