The R1 billion industry faces more pressure as Eskom is set to double the cost of power in the next two years.
The company made plans for lower interest rates, and says the drop could have been worse.
In this World Wide Wrap: Verizon grows self-service abilities, MTN intros E-self Care, and Bluelock offers customised cloud computing.
The company received Frost & Sullivan's 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership accolade.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap Imulus intros task management app, PM back in demand, and Acumen manages US health IT project.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Social media requires teamwork, PPC vital to e-marketing, and paperless office possible.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Freshtel forecasts $1.25m loss, Mitel virtualises VOIP, and Scotland boosts broadband.
In this World Wide Wrap: VMWare and Mitel leverage voice virtualisation, RightNow adds social Web to CRM, and Jacada updates desktop solution.
Reliable technology is vital in emergency contact centres, where inefficiency can cost lives, says Spescom Datafusion.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The departure will not hinder the organisation's ability to drive growth in the BPO industry, it says.
Nuclear technology, ICT infrastructure and call centres are central to government's job creation master plan.
The company sets ambitious targets for the current financial year.
While Jan Baan embarks on another software adventure, his original legacy continues to thrive.