Despite economic uncertainty, companies still look to upgrade legacy systems.
The merger will provide a solid platform for future growth, says Galdon Data MD Garry Ackerman.
Analysts are divided as to how well SA's BPO industry will survive the current political storm.
The role of the contact centre in customer sales and support is changing, says Consology.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The new product is already used by over 2 000 insurance customers around the world.
ITWeb CX Summit Executive Dinner
Organisations are getting under increasing pressure to use energy more efficiently.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The software suite consists of unified communications, video and a new Web 2.0 applications platform.
The company posts a 35% increase in revenue to R950 million, with profit after tax increasing 25%.
IP-based unified communications can reduce a company's carbon footprint, says Interactive Intelligence.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Convergys acquires Intervoice for |--gbp--|188m, contact centre market grows, and NEC Group chooses Alcatel-Lucent.
The dynamic contact centre is not a technology fad, but a vendor response to customer requirements.
Contact centres are traditionally viewed as an obligation towards customers, says Ebrahim Dinat, sales and marketing director at Ocular Technologies.
In this World Wide Wrap: Sage selects Onyx, ICM upgrades continuity centre, and Consonus, Asigra partner.