The contact centre, donated by Atio and Interactive Intelligence, supports awareness and fundraising drives.
In this World Wide Wrap: Web self-service adoption stagnates, Self-service could expand and Genesys to demonstrate iCFD.
Interactive Intelligence's new speech analytics software increases the chances of first call resolution.
In this World Wide Wrap: "Secure" VOIP endpoints becoming mainstream, Mobivox releases affiliate programme, and Freshtel, Link:Q partner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Thirteen out of the 15 BPO sector awards in KwaZulu-Natal were bestowed on Avaya customers.
ITWeb CX Summit Executive Dinner
Companies are ignoring software as a service, despite its clear benefits, says Rick Parry, MD of Progress Software SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer intelligence is all about the creation of new insight that wasn't there, says global customer intelligence guru Phil Winters.
People make CRM projects succeed or fail, says Triniti Business Solutions.
A trade and industry briefing illustrates the snail's pace of SA's ICT developments.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
But tolerance of call centre inefficiency is dwindling rapidly, says Mark Payne of Genesys.
In this World Wide Wrap: Report stresses role of CRM, Mitel enhances contact centre suite, and Model Metrics appoints Bernard.
The utility establishes a R90 million operations centre to track trains and locomotives, in real-time, 24/7.
The Accenture and SAP AG offering aids consumer products companies to improve their return on trade promotion investments.