Organisations must bridge the gap between the contact centre and external knowledge workers, says Henry McCracken, regional sales director, Africa, at Aspect Software.
A customer service specialist for a US-based bank won Interactive Intelligence's Outrageous Interactions call centre contest.
Maximizer Software enables online social networking for SMEs with Web 2.0 technologies.
Despite economic uncertainty, companies still look to upgrade legacy systems.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The merger will provide a solid platform for future growth, says Galdon Data MD Garry Ackerman.
ITWeb CX Summit Executive Dinner
Analysts are divided as to how well SA's BPO industry will survive the current political storm.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The role of the contact centre in customer sales and support is changing, says Consology.
The new product is already used by over 2 000 insurance customers around the world.
Organisations are getting under increasing pressure to use energy more efficiently.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The software suite consists of unified communications, video and a new Web 2.0 applications platform.
The company posts a 35% increase in revenue to R950 million, with profit after tax increasing 25%.
IP-based unified communications can reduce a company's carbon footprint, says Interactive Intelligence.
In this World Wide Wrap: Convergys acquires Intervoice for |--gbp--|188m, contact centre market grows, and NEC Group chooses Alcatel-Lucent.