The dynamic contact centre is not a technology fad, but a vendor response to customer requirements.
Contact centres are traditionally viewed as an obligation towards customers, says Ebrahim Dinat, sales and marketing director at Ocular Technologies.
In this World Wide Wrap: Sage selects Onyx, ICM upgrades continuity centre, and Consonus, Asigra partner.
In this World Wide Wrap: Humans comfortable with machines, Sabio addresses ID fraud, and Fifth Third Bank chooses CGI.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: German court bans iPhone VOIP, providers must allow 999 calls, and Telus wins $7m contract.
ITWeb CX Summit Executive Dinner
Estate agents will have real-time online listing options and deal tracking facilities on their desktops.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Home-based agents increase, Siemens enhances OpenScape, and Vancouver chooses Telus.
Workshare unveils open architecture, ManageSoft showcases SAM solution, and Convergys gets contract.
In this World Wide Wrap: Lawyers warn e-banking customers, mFoundry unveils iPhone banking, and banks move to CRM.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The solution joins its IP communications software platform with MS Office Communications Server 2007.
The company has expanded its offering to include Aspect Software's PerformanceEdge Recording & Quality Management application.
In this World Wide Wrap: Execs must pay attention to DR, Empirix releases report, and TechTarget offers support.
A gap exists between what IT delivers and what business expects.