Perkins will be responsible for FrontRange's local operations, including the implementation of an aggressive growth and investment strategy into the South African markets.
The American investor will acquire a 51% stake in Siemens Enterprise Communications.
A single national toll-free emergency number will replace the gamut of numbers currently in place.
In this World Wide Wrap: Convergys shares fall, Contivio's virtual contact centre available and Telephonetics VIP, Lagan partner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
this comes after the company was audited by the South African Bureau of Standards (SABS).
ITWeb CX Summit Executive Dinner
Telkom says the cost of telecoms is not an inhibitor for call centres, but industry players disagree.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
It's important to profile existing customer data and customise or target the communications accordingly, says Mia Papanicolaou, head of e-marketing at Striata SA.
PIC Solutions has improved its client services by selecting niche software from Maconomy SA.
In this World Wide Wrap: Asia-Pacific market still growing, Admin tasks drain productivity, and Genesys, Consilium partner.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A breakfast hosted by SAS Institute revealed how Absa and Nedbank use SAS software to improve customer profitability and satisfaction.
PIC Solutions ups the relationship management capacity of its Cape Town office by adding Cheryl Paarwater as relationship manager.
Gartner's annual research report on contact centre markets shows Avaya as number one in the $2.4 billion global market.
The contact centre suite is the best way of merging the disparate requirements of consumers and management.